Chamber of Commerce Chatbot Development
The Chatham Chamber of Commerce is thrilled with the addition of our new chatbot, Chatty. Chatty provides 24/7 assistance, instantly answering common questions and offering tailored recommendations for local businesses. This has greatly improved user satisfaction and engagement. Its user-friendly design ensures seamless interaction across devices, making it a valuable tool for both visitors and locals. We highly recommend COGS to other organizations looking to enhance their digital presence and efficiency.
— Angela Bucar
Project Outcomes
400+ Conversations
1000s of Messages
25+ Hours of Saved
Chatty the Chatham Chatbot
Conversation Time Saved
Real Data
About the Project
The Purpose
We created the chatbot to feel just like talking to a real Chamber employee, helping people get their town questions answered without overwhelming the Chamber with phone calls. This frees up time for the staff to focus on other important tasks. Plus, the chatbot highlights and promotes Chamber member businesses, giving them more visibility and helping members get even more value from their membership.
Set Up
Getting the knowledge
We started with gathering critical resources such as the Chamber Directory, local town history, events, and other important content, ensuring we had a strong foundation of knowledge, so we could make the chatbot an expert on everything Chatham.
Creating the Prompt & Branding
The Prompt
We carefully designed the chatbot to reflect a personality that aligned with the Chamber of Commerce's values and community focus. The chatbot was trained on local knowledge sources to effectively serve as a digital guide for Chatham, Massachusetts, and Chamber members.
On-Going
The Nitty Gritty
We integrated a live feed of town events into the chatbot, ensuring it stayed continuously updated with the latest happenings in Chatham. Additionally, we implemented lead generation integrations to capture and grow the Chamber’s email list, providing a valuable resource for future outreach and engagement.
Chatbot Development Services
Looking to build a chatbot for your business? Learn more about our development services.