Major Business Bottlenecks Solved:
- Ensures consistent collection of customer feedback without manual intervention.
- Improves response rates to review requests through timely, automated prompts.
- Facilitates easier management and analysis of customer reviews to inform business improvements.
Labor Cost Saved:
Approximately: $2,500
Hours Saved Weekly:
5 Hours
What You’ll Receive:
- Full set-up video(s) for the tools being used in the automation.
- Access to the template link or a full build tutorial video.
- Full set-up video for the automation in question.
Automation Setup:
Integrating our Google Review Automation template typically takes around 5 hours. After purchasing the template, you will receive a comprehensive setup guide with step-by-step instructions for integrating with your customer service platform. The guide is user-friendly and designed for users with varying levels of technical expertise.
Necessary Tools:
1. Zapier: No code automation tool that will facilitate the connection to your customer service platform and Google Reviews.
2. Customer Service Platform: Your existing CRM (e.g., Zendesk, Freshdesk) which will need to be connected for seamless operations.
3. Google My Business: Platform where customer reviews are managed.
4. Email Marketing Tools: For sending out review request emails (e.g., Mailchimp, SendGrid).
Automation Workflow:
This automation works by connecting your customer service platform to Google Reviews via Zapier. Once a transaction is completed, the system automatically sends out a review request to the customer. The feedback received is then collected and managed within your Google My Business account. Automating this process eliminates the need for manual follow-up and ensures a steady collection of valuable customer insights.
Disclaimer: Please give us 3 days to package your automation. All automations require subscriptions to various software such as marketing tools, automation management software, or AI APIs, which may include additional monthly costs.
Optional Services:
- Expert Set-Up: Choose our expert setup service for a custom-tailored integration, ensuring the automation perfectly aligns with your business's specific review management needs.
- Expert Management: Opt for our monthly management service for continuous optimization of your review automation process, adapting to your changing business needs and review volume.